Q: How long does it usually take to send an order?
Currently due to COVID-19 virus, my suppliers are extremely delayed so many of my products are back-ordered. I'm so sorry, but it may take me about a month to two months to fulfill most pre-orders. Due to my new job, it may take me about 10-15 days to process an order and about 7-10 days to ship an order. Thank you so much for your consideration and understanding!
I take about 5 to 7 days to process and fulfill the order. It may take up to 10 days depending on how backed up I am on orders and work. Afterwards, domestic shipment in the USA may take 7 to 10 days and international shipment from USA may take 12 to 20 days. It depends on the carrier.
Q: Do you offer tracking?
A: All order comes with a tracking number provided by USPS. However it depends on the carrier (NOT ME) on whether or not they update the tracking. Once it leaves my office, then the package is in the hands of the carrier. If there is issue with the tracking number not updating, please contact your local post office first to see if they're able to find your package. If there are still any issues, then please feel free to message me using the contact form.
Q: What if I never received my package or it gets lost in transit?
A: If your tracking number does not update 3 weeks after the order has been shipped, I can replace the lost order one time only. After the second attempt, if the package is still lost then unfortunately I will have to send a 80% refund. 20% will go towards lost product and shipment fees that incurred.